Shipping policy

Thank you for shopping with us! We are committed to delivering your orders accurately, in good
condition, and always on time. This Shipping Policy outlines our shipping practices, delivery timelines,
and associated charges for orders placed within the Indian market.

1. Delivery Timeline
We strive to process and dispatch your orders as quickly as possible. Our standard delivery timelines
across India are as follows:
Estimated Delivery Time: All parcels are typically delivered within 2 to 7 working days from the
date of order confirmation.
Working Days: Please note that working days exclude Sundays and public holidays.
Regional Variations: Delivery to metro cities usually takes 2 to 4 working days, while deliveries to
tier-2/tier-3 cities or remote areas may take up to 7 working days.

2. Shipping Charges
We aim to provide a transparent and seamless checkout experience for our customers:

Standard Policy: Shipping charges and delivery fees are generally included in your final order
total at the time of checkout. There are no hidden fees or additional cash-on-delivery (COD)
surprises unless explicitly stated.

Promotional Offers & Exceptions: Under certain special promotional offers, marketing campaigns, or
specific discount codes, shipping charges may be excluded or modified. Please check the specific terms
and conditions of active offers applied during checkout to verify your delivery cost status.

3. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email and/or SMS
containing your tracking number and a link to track your parcel in real-time. Please allow up to 24 hours
for the tracking information to update after dispatch.

4. Delivery Partners
To ensure safe and reliable delivery, we partner with some of India's leading logistics providers. The
choice of courier partner depends on your pin code and the fastest available route to your location.

5. Non-Delivery & Incorrect Address
Our courier partners will attempt delivery up to three (3) times before returning the parcel to our
warehouse. We kindly request you to provide a complete and accurate shipping address along with a
valid mobile number to prevent any delivery failures.
Note: If a shipment is returned to us due to an incorrect or incomplete address provided by the customer, or
multiple failed delivery attempts, additional shipping charges may apply to re-ship the order.

6. Damaged or Missing Shipments
If you receive a package that appears damaged, tampered with, or open, please do not accept the
delivery. Immediately report the issue to our Customer Support team so we can investigate and arrange
a replacement or refund for you.

7. Contact Us
If you have any questions or require assistance regarding the delivery of your order, please reach out to
our support team through the Contact Us page on our Shopify store or email us directly at your
registered support email address.